Part II: Policies
policies are designed to create a safe and fair environment for all Suchnetcom
Solar members (includes suppliers, buyers, special customers and
general visitors of our website). Learning what's allowed can help you avoid
unintentionally breaking the rules and helps everyone in working with reliable,
To run a great business, we, the
seller (Suchnetcom Solar) work hard
to ensure smooth and professional transactions with our buyers. This includes
setting buyer expectations and meeting those expectations.
Some of the most basic things we do
as a seller are to ensure provision of accurate and consistent details about
your item and to be clear and specific about the terms and conditions of the
sale. You should also make every effort to provide excellent customer service
from start to finish, including:
reasonable shipping and handling costs
handling time and return policy in your listing
buyers' inquiries promptly
professional throughout the transaction
Making sure the
item is delivered to the buyer as described in the listing
reviewing and updating listings to make sure all information—such as
inventory status and item condition—is accurate and up to date
To help meet the Suchnetcom Solar performance standards,
we've outlined the basic requirements all users need to meet. Be sure to follow
the guidelines in this policy to help us server you better. If you don't, we
may be obliged to decline doing business with you.
2.2 Prohibited and restricted items
items not belonging to wireless communications and renewable solar
categories are not our focus technology products and therefore shall
not be qualified for listing on
site at www.suchnetcomsolar.com
. Notwithstanding the limitations
set up herein, brief advertisement shall be allowed for item categories
relating to our focused technology products excluding the following prohibited
and restricted items: Read Appendix 6.2
a listing, Suchnetcom Solar members
or enable others to infringe copyrights, trademarks, or other intellectual
property rights of third parties.
use Suchnetcom Solar intellectual
property including use of the Suchnetcom
Solar name or logo and linking to the Suchnetcom
authenticity disclaimers or deny responsibility for the items offered in their
Can't use someone
else's picture or item description without their permission. If you believe
someone else is using your photos or text without your permission, report it to
2.4 Reporting listing violations
property owners could report listings that infringe their intellectual property
rights. It is in Suchnetcom Solar interest to ensure that infringing items are
removed from the site, as they erode the trust of our buyers and good
2.5 Return of Item(s) of
Suppliers are required to specify their return policy in
We encourage Suppliers to accept returns—it helps increase
we use, share and protect the personally identifiable information that we
visitors to www.suchnetcomsolar.com
. By visiting or using our
addition to our responsibility to secure and make proper use of your privacy,
we do not sell or rent your personal information to third parties for their
marketing purposes without your explicit consent. We use your information only
as described in the Suchnetcom Solar
community principle. We store and process your information on computers located
in the United States that are protected by physical as well as technological
security devices and software. You can instruct us to modify the information
you provided us and choose not to receive certain communications we send to
your registered email account. We use third parties to verify and certify
our privacy principles. For a complete description of how we use and protect
your personal information, see the Suchnetcom
SolarPrivacy and Security section 2.6.1. If you object to your
information being transferred or used in this way please do not use our
2.6.1 Privacy and Security
from time to time and shall be posted the revised copy on our website and
Policy has changed on the main page of the Website. We reserve the right to
time, so please review it frequently.
Policy (and Explanations!)
2.7.1 Policy overview
your items are listed on Suchnetcom Solar
site that are valued at more than NGN5,000 and you include either a written warranty or a service contract with the items, you
need to include one of the following in the item description:
The full text of
the written warranty
explaining how to get a free copy of the written warranty upon written request
A link to a page
with the warranty details.
2.7.2 Guarantees or warranties
When buying goods and services, we are all used
to being told that what we’ve bought is covered by a ‘guarantee’ or ‘warranty’.
But what does this mean, and what benefit can we expect to receive if we have
to make a claim for faulty goods or shoddy workmanship?
2.7.3 What is a
A guarantee is most often issued by the
manufacturer of goods such as electrical equipment, or by a company that has
provided a service, such as replacement windows. It is normally provided free
of charge at the time you buy the goods or services.
2.7.4 What is a
A warranty provides the same sort of cover that
a guarantee does, but often you have to pay extra for it – for example, many
electrical stores offer a warranty for cover against the cost of repairs and replacement
parts for up to five years after purchase. Effectively, these sorts of
warranties are insurance policies, issued by and underwritten by insurance
companies. Just to confuse matters, these can sometimes be known as ‘extended
guarantees’ or ‘extended warranties’!
2.7.5 What legal protection do I get with
warranties and guarantees?
As both are contracts, warranties and guarantees
give you the right to make a legal claim against the person issuing them (guarantees
are contracts. Refer to the Sale and
Supply of Goods to Consumers Regulations 2002
). This means that if the
manufacturer refuses to honor the warranty or guarantee, you can consider a law
suite to force them to meet their promises. You need to follow certain
procedures before you do this. To get further help read the following link of
Rights Advocacy League(CRAL)
or telephone or send an
email. Contact details are below here: Website: http://www.cralnigeria.org/resolve.php
. Telephone Main
+ 2341 4938187, GSM +2341 8033245977. Email: firstname.lastname@example.org
However, it is important to remember that both
warranties and guarantees are in addition to your statutory rights under either
of Goods Act 1979 (as amended) or the supply of goods and services Act 1982
2.7.6 What are my
Under the Trade Practices Act, when a consumer
purchases good or service certain conditions and warranties are implied into
the transaction. These statutory conditions and warranties provide consumers
with a basic level of protection for goods and services they purchase.
2.7.7 How am I
Services under the statutory warranty provisions of the Trade Practices
Act, services must be carried out with due care and skill. There is also an
implied warranty that any materials used in connection with the services will
be fit for the purpose for which they are supplied. If you make known to the
service provider the purpose or result that you want the services to achieve,
there is an implied warranty that the services will be fit for that purpose.
But as a consumer you also have a responsibility to ensure that you have made
it clear to the service provider what you want done.
Under the Act the consumer is entitled to expect
to enjoy quiet possession of the goods and to own the goods outright, subject
to lawful restrictions made known the consumer before purchase.
a consumer, goods that you purchase must:
of merchantable quality – goods have to meet a basic level of quality and
performance given the price and description of the goods.
fit for the purpose – goods must do the job you made clear to the supplier
you wanted them to do or that are implied from the circumstances in which
you purchased the goods.
the description or sample given to you before purchase, whether through a
catalogue, labeling, packaging, on a website or in person.
or appropriate action
If you believe that one of these conditions or
warranties has not been met, you have a choice of possible actions that may be
available depending on the circumstances. If you find you have a problem with
goods or services, you should stop using the goods and approach the seller or
the service provider as soon as possible to explain the fault or problem. You
can also explain your preferred remedy to the situation or problem, taking into
account that the Act is not designed to protect consumers who are careless or
unreasonable in their demands. You may want to ask the service provider to
repeat the service, or pay for the service to be repeated. You may want to ask
that the goods be repaired or replaced or pursue a refund. Sellers are not required to
provide you with a refund if you have simply changed your mind or you
find a similar or the same item more cheaply elsewhere.
Sometimes businesses provide a voluntary
warranty. As examples, you may be offered a three-year warranty for a car, or a
one-year for a refrigerator. These are provided voluntarily by the seller and
generally provide a higher level of customer service when problems arise after
the sale. The trade practices Act does not require any business to provide a
voluntary warranty. However, sellers are legally obliged to stand – by their
voluntary warranties, once put in place.
The general rule is that if promises are made, they must be kept.
What the CRAL (Consumer Rights Advocacy League) can’t do about warranties are
The CRAL cannot take an action against any corporation for a breach of the
conditions and warranties implied into consumer transactions by the Trade Practices Act. This means that
you, as the consumer, must negotiate with the seller or service provider or,
when necessary, pursue legal action on your own behalf.
2.10 How to Get
to resolve the issue with the trader yourself.
3.4.2 Put your complaint in writing.
Outline the date of purchase, your problem and preferred remedy.
3.4.3 If this doesn’t produce a
satisfactory result and your complaint involves a local business, you can
contact our office or relevant regulatory body such as, NCC,
Consumer Protection Council, Standards Organization of Nigeria (SON) and
These are government agencies responsible for state consumer protection and
they may be able to provide you with further help.
With any guarantee or warranty, you should never
just assume the level of cover. It is essential that you read the terms and
conditions at the time they are given to you, so that you can challenge any
offer you don’t like, or try to negotiate better cover. As it is, the warranty
company is probably entitled to rely on this exclusion clause. Don’t forget,
however, that you still have a contract with the dealer. Click the following
link to get more help: http://www.cralnigeria.org/consumer.php